Return and Refund

Right of Refund

We have a 30-day return policy*, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@minellaceramics.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without prior return will not be accepted.

If you have any questions, you can contact us at any time at info@minellaceramics.com

Damage and problems
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate and resolve the issue.

Exceptions / disposables
Certain types of items cannot be returned, such as: custom products (e.g., special orders or personalized items). Please contact us if you have any questions or concerns about your item.

Unfortunately, we cannot accept returns of customised items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have. Once the return has been accepted, you will make a separate purchase for the new item.

Refunds
We will notify you once we have received and checked your return and let you know whether or not the refund has been approved. If approved, your original payment method will be automatically refunded. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

right of withdrawal

We have a 30 day return policy, which means you have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused with tags and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@minellaceramics.com to contact. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first being returned will not be accepted.

If you have any questions, you can contact us at any time info@minellaceramics.com to contact.

damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate and resolve the issue.

Exceptions / Disposables
Certain types of items cannot be returned, e.g. customized products (e.g. special orders or personalized items). Please contact us if you have any questions or concerns about your item.

Unfortunately we cannot accept returns of customised items or gift cards.

The stock market
The quickest way to ensure you get what you want is to return the item you have. Once the return has been accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, your original payment method will be automatically refunded. Please remember that it may take some time for your bank or credit card company to process and post the refund.